Later, the dealer himself managed to have my first TURBO S battery turn itself into a paperweight during the update process. He had to reboot and try to reconnect numerous times before it would work. What I saw at the dealer when he was using the diagnostics to try and get a report on the various health and firmware versions of the original 468 Wh non blue tooth battery, motor, and controller was not an easy to use GUI. I would totally agree with you if the procedure is as you've described it was in your case, but is strange that you mention that had no easy to use interface, may be the older versions of the diagnosis tool were less user friendly.īut as others said, as Specialized is concentrating all the intelligence of the bike in the battery without LCD screen or user interface (except the app for iOS), then is logical that they don't want you to get hands on the "old" diagnosing tool. Then you open the tool software and it has a GUI which is very dumb to use with only a few options that you could change. You wait until windows (Vista or 7) recognize the COM port and voilá!, the hard part is over.
You just connect the tool USB cable to the laptop, the other extreme is the cable that goes to the battery (you need the battery be on the bike, not standalone).
I don't know what software your dealer was using, but I managed to get the tool and the software and it was easier to use than iTunes. Let the users have more freedom to choose what to do with the stuff we buy. You should apply the concept of IoT to your e-bike products. Diagnosing a bike is not complicated (if you're allowed to update your phone's firmware, why not your bike?). Usually the bike stores have no interest in doing this kind of software thing. I see no future to this kind of e-bikes unless they use double suspension frames.ĥ- The bike diagnosis should be able to be performed also by the users. What will happen when this one is depleted next year? Will I be able to buy a new one from Specialized or I have to trow away the bike into the metal container?Ĥ- The bike is tremendously stiff and heavy. After the 4th came out I sent it to the dealer and they sent me a whole new wheel (no problems so far with the new wheel after 300km (180miles), but I am waiting for it.Ģ- The LCD panel back light died after 200 miles of use (was replaced, so far so good).ģ- I am pretty concerned about the battery. Base Turbo FLR.ġ- Spokes starting to pop out 1 by 1 in the rear wheel. In my experience I suffered these problems after the bike was less than 1000km (620 miles).
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